At Omsurya Fitness Equipment, we take great pride in the quality of our products and the service we provide. Your satisfaction is our priority, and we are committed to ensuring you are happy with your purchase. If you encounter any issues with our products or services, please don’t hesitate to contact us. We’ll work with you to resolve the situation and ensure your satisfaction.
Return & Refund Policy
Please note that we do not accept returns, exchanges, or refunds on items that have been used or returned outside of our terms and conditions.
Refunds will be processed through the available payment methods at the time of your return. This may include Bank Deposit, PayPal, Credit Card Reversal, or Store Credit. Please allow 7-14 business days for processing refunds or credits.
Restocking Fee and Shipping
Returns will incur a minimum 30% restocking fee to cover associated costs. Shipping fees are non-refundable. For items that were offered with free shipping, the actual cost of shipping will be deducted from the final refund amount. Return shipping costs are the responsibility of the customer.
Note: Each return request will be reviewed on a case-by-case basis.
Eligibility for Return
To qualify for a return, your item must:
- Be unused and in the same condition as when you received it
- Be returned within 14 calendar days of receipt
- Be unopened in its original packaging
- Include the receipt or proof of purchase
Items Not Eligible for Return
The following items are not eligible for return:
- Sale, clearance, end-of-line, or ex-demo items
- Requests made after 14 days of receiving the order
- Used items or items not in their original condition or packaging
- Items without proof of purchase
- Commercial orders